Responsible Gambling

We take responsible gambling seriously. Our goal is to help you enjoy play in a safe, controlled way by offering information, practical controls, and access to support. If you ever feel your play is becoming a problem, we encourage you to act early and reach out for help.

Player protection principles

We protect player accounts through secure sign-in and verification processes, and we monitor account activity to spot risky patterns. We respect your privacy and handle requests to limit or close accounts promptly. Our approach is to prevent harm while keeping play transparent and fair.

Activity-control tools

We provide a range of tools designed to help you manage how you play. Depending on your account and jurisdiction, these may include deposit limits, loss limits, session time limits, temporary time-outs, and self-exclusion. If a tool you need is not visible in your account settings, contact us and we will assist.

How to set limits

Limits are generally set via your account settings or by contacting our support team. Once a limit is active it may be immediate or require a short processing period depending on the type of restriction. We recommend setting limits that match your entertainment budget before you start playing.

Deposit limits

Deposit limits help control spending by restricting how much money can be added to your account over daily, weekly, or monthly periods. You can adjust these limits as your circumstances change, and our support team can advise on how to set realistic amounts.

Loss limits

Loss limits restrict the amount you can lose in a set period to reduce the risk of chasing losses. These limits can be applied alongside deposit controls to provide a clearer picture of net play over time.

Time limits and breaks

Session time limits and short breaks are simple ways to prevent extended play. Use them to enforce regular pauses, re-evaluate your activity, and keep play balanced with other commitments.

Self-exclusion

If you need a break from gambling, you can request temporary or permanent self-exclusion. Self-exclusion closes access to your account for the chosen period and can usually be arranged through your account settings or by contacting [email protected]. We will confirm the process and next steps when you reach out.

Signs of problematic behaviour

Watch for warning signs such as spending more than planned, chasing losses, neglecting responsibilities, lying about play, or relying on gambling for emotional relief. If you notice these patterns in yourself or someone close to you, consider activating controls or seeking help.

Tips for maintaining control

Set a budget before you play and stick to it, use preset deposit and time limits, take regular breaks, avoid gambling when upset or under the influence, and track your activity with account statements. Treat gambling as entertainment, not a way to earn income.

Professional help and support

If you feel you need professional support, contact local health services or a gambling support organisation in your area. If you prefer to speak with our team first, email [email protected] for assistance in placing limits, requesting self-exclusion, or discussing account options.