ElectricWins Casino Privacy Policy
This Privacy Policy explains how we collect, use, store and protect personal information when you create an account, play games, place bets or use services on our site. We take your privacy seriously and aim to be clear about the kinds of information we handle and the choices you have about that information.
Types of data we collect
Personal data
When you register an account we collect identifying information such as your name, email address, date of birth and contact details. We may also collect identity documents and proof of address where required to verify your identity or process withdrawals.
Technical data
We collect device and connection information, including IP address, browser type, operating system, screen size and interaction data to deliver the site and improve performance on desktop and mobile browsers.
Transactional data
We record account activity, deposit and withdrawal details, payment method information, wagering history and customer support correspondence to manage your account and comply with verification and security checks.
How we use your information
We use personal and technical data to operate and secure your account, process payments, verify identity, prevent fraud, respond to support requests and provide the services you request. Transactional and activity data are used to maintain account records and to investigate disputes or suspicious activity. We may also use aggregated, non-identifying data for analytics and service improvement.
Data protection and storage
We store information in secure systems and apply industry-standard technical and organisational safeguards to protect against unauthorised access, loss or misuse. Access to personal data is limited to staff and service partners who need it to perform their duties. While we take reasonable measures to protect data, no online system is completely risk free.
Cookies and tracking technologies
We use cookies and similar technologies to enable core site functions, remember preferences, measure performance and deliver relevant content. You can control cookie settings through your browser; however, disabling certain cookies may affect functionality and your ability to use parts of the site.
Your rights
You may have the right to access, correct or delete personal information we hold about you, or to object to certain processing under applicable law. You can manage many account settings directly from your account area. For other requests, please contact our support team through the site help centre.
Access, correction and deletion of data
To access or update your personal information log into your account and edit your profile where available. If you wish to request deletion or need assistance with a correction that cannot be done from your account, contact support via the site help centre and provide sufficient details to process your request.
Information sharing and third parties
We may share personal information with trusted service providers who perform services on our behalf, such as payment processors, identity verification, IT hosting and customer support. We may also disclose information to comply with legal obligations or to protect our rights. Where data is shared, we require partners to implement appropriate security controls.
Privacy policy updates
We may update this Privacy Policy from time to time. When changes are significant we will make a notice available on the site. Continued use of the service after updates constitutes acceptance of the revised policy.